A / S Notice

A / S is available only for products purchased through official Pullip Shopping Mall. (pullip.net)

Products purchased directly from foreign distributors other than the authorized distributor must be contacted by the manufacturer Groove or the distributor.

[Application for A / S]

Email: pullip@pullip.net

Noticeboard: Q & A Board of pullip.net

[A / S procedure]

A / S Receipt (E-mail / Q & A Notice Board) ▶ A / S Consultation ▶ Courier Reservation ▶ Receiving and Checking Related Products ▶ A / S Completion Guide ▶ Shipping

* Courier delivery must be made through AGA.

[A / S cost]

Free repair if the product itself is defective

Paid repairs and round-trip shipping costs if the customer is careless

* Customized goods cannot be replaced or repaired at all.

* Replacement and repair are not possible in case of replacement of makeup, wig, and parts by customer in the original condition.

[Repairable Items]

Commodity: Pullip, Dal ,Byul, Isul, Taeyang (excluding head)

Body: 15,000won (Arms or Legs sold separately)

Arms: 5,000 won per part (10,000 won for both arms)

Feet: 5,000 won per part (10,000 won for both legs)

Shipping cost: Customer burden

[Non-Repairable Items]

Same product exchange (if in stock)

Replace the product with the same amount (if not in stock) and reserve.